McHenry Property
Last updated: 30th March 2026
1. Our Commitment to Your Privacy
At McHenry Property, we believe that trust is everything. Whether you’re exploring the market, attending an open home, or preparing to buy or sell, we’re committed to handling your personal information with care, respect, and transparency.
As a family-led business, doing right by people extends beyond property — it includes how we collect, use, and protect your information.
This Privacy Policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
Personal Details
- Full name
- Phone number
- Email address
- Residential address
Property & Transaction Information
- Property preferences and search criteria
- Property ownership details
- Transaction history (buying/selling)
Communication Data
- Enquiries submitted through our website
- Emails, messages, or phone conversations
- Feedback and survey responses
Website & Digital Data
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
3. How We Collect Your Information
We collect personal information in a number of ways, including when you:
- Enquire about a property
- Attend inspections or open homes
- Register on our website
- Subscribe to updates or newsletters
- Engage with us via social media
- Speak with us directly (in person, phone, or email)
Where possible, we collect information directly from you. In some cases, we may receive information from third parties such as property platforms or referral partners.
4. Why We Collect Your Information
We collect and use your personal information to:
- Assist you in buying, selling, or leasing property
- Provide tailored property recommendations
- Communicate with you about listings, opportunities, and updates
- Manage and improve our services
- Comply with legal and regulatory obligations
We aim to only use your information in ways you would reasonably expect — and always with respect for your preferences.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to provide our services, including:
- Property platforms (e.g. listing websites)
- Marketing providers (for campaigns and communications)
- Legal, financial, or conveyancing professionals
- Technology providers (CRM systems, email platforms)
All third parties are expected to handle your information securely and in line with privacy obligations.
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve your browsing experience
- Understand how visitors use our website
- Deliver relevant content and marketing
You can control or disable cookies through your browser settings.
7. Direct Marketing
We may send you updates about properties, market insights, or local opportunities that may be relevant to you.
You can opt out of these communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We respect your preferences and aim to keep communication helpful, not intrusive.
8. Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.
This includes:
- Secure digital systems
- Controlled access to information
- Trusted third-party platforms
While we take care, no system is completely secure — and we encourage you to contact us if you have any concerns.
9. Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if needed.
To do so, please contact us using the details below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out:
McHenry Property
Phone: +61 417 161 107
Email: office@mchenryproperty.com.au
13. Business Details
ABN: 52 695 607 857
14. Platforms & Systems We Use
To deliver a seamless and reliable experience, we use trusted third-party systems to manage communication and property services. These include:
- Our Customer Relationship Management system (REX Real Estate)
- Email and communication platforms (Microsoft 365 and PurelyMail)
- Social media platforms (such as Instagram and Facebook)
These providers may store or process personal information on our behalf. We take reasonable steps to ensure all partners handle your data securely and in accordance with applicable privacy laws.
15. Social Media
We engage with our community across social media platforms. Any information you share with us via these platforms (including messages, comments, or enquiries) may be collected and used to respond to you or provide our services.
Please note that social media platforms also manage data independently under their own privacy policies, and we encourage you to review those policies.
16. International Data Handling
Some of the third-party services we use (such as email and CRM systems) may store or process data in servers located outside of Australia.
Where this occurs, we take reasonable steps to ensure that your information is handled in a manner consistent with Australian privacy laws.
We’re committed to handling your information with care, clarity, and respect — just as we would expect for our own family.